Angelenos who applied to the State of California “HousingIsKey” program at HousingIsKey.com, can check their status of their application by calling the State ERAP hotline at (833) 430-2122, in multiple languages or click here.
For questions regarding your City of LA application, please email hcidla.eras@lacity.org and provide your application number.
Frequently Asked Questions
Tenants FAQs
The request for rental assistance exceeded the City’s available funding. All City of LA residents were referred to apply to the State of California Housing is Key program beginning on September 1, 2021. Unfortunately, the City & State program is now closed.
Yes, since you have already submitted a complete application that has already been approved, the City will continue to process your application to cover your unpaid rent from April 1, 2020. If your landlord has not responded to our requests or has opted out of the program, the City will pay the rental assistance directly to you.
Both the tenant and the landlord are emailed when payment is mailed. The email provides the months paid, the total amount of rent paid, the method of payment, etc. You can also use the Status LookUp to see if the status is Closed Tenant Paid or Closed Landlord Paid.
Renter Protections. Please note in the City of Los Angeles, tenants cannot be evicted before the expiration of the City's Emergency Declaration. The City's Emergency Declaration is still in effect and will continue to be effective until further notice. The City of Los Angeles ordinance protects tenants that have unpaid rent due to COVID-19 the end of the local emergency period at which point tenants will have to pay the amount owed by August 31, 2023 or 12 months after the local emergency period ends, whichever date comes first. If you receive an eviction notice, please file a complaint by calling (866) 557-7368 or online or seek legal assistance at Stay Housed L.A. For more information regarding the COVID-19 renter protections, please click here.
Household income is total household income earned, so the household’s income must be at or below this amount before taxes, depending on the number of people in the household.
A tenant is not required to pay back the financial assistance, it is a grant. The financial assistance will be paid directly to the landlord on the tenant’s behalf.
No, there is no reimbursement or backpay. The financial assistance is intended for rent-burdened tenants who were unable to pay their full rent due to circumstances related to COVID-19.
Landlords FAQs
The request for rental assistance exceeded the City’s available funding. All City of LA residents were referred to apply to the State of California Housing is Key program beginning on September 1, 2021. Unfortunately, the City & State program is now closed.
Unfortunately, a tenant is required to submit an application to determine if they meet the program requirements. Without an application submitted, no financial assistance can be issued.
The best way to look up the status of a tenant’s application is to use the tenant’s application number that begins with the letters “EN.” Landlord application numbers begin with the letters “LL.” Click on the Status Lookup and enter the zip code of the tenant’s rental unit address and their application number that begins with EN.
No, the financial assistance will not cover any late fees, interest or other fees. Landlords should also be aware of the COVID-19 emergency renter protections that prohibit charging interest or late fees on unpaid rent due to COVID-19. Learn more here: https://housing.lacity.org/covid-19/renter-protections
Yes, IRS rules require a 1099 to be issued for financial assistance payments.
A landlord must agree to comply with federal, state and local governing law regarding non-payment of rent, evictions proceedings, and rental increases. The landlord must agree to accept the payment as payment in full for the time period covered by the ERAP payment and must not evict the tenant for non-payment for the rent due for the time period covered by the ERAP payment.
The landlord will be required to provide the following documents:
Proof of Identification
A completed W-9 form
Proof of the tenant’s current monthly and past due rent.
A completed LA City ERAP Landlord Participation Agreement.
Additional Information
> Regardless of participation in any rental assistance program, all tenants impacted by COVID-19 are still protected by both city and state emergency renter protections currently in effect.
Please be aware of scammers. City employees will not ask you for personal information, such as your Social Security Number, over the telephone related to this Initiative. Please use a secure means to transmit personal contact information to the City for this Initiative.
Any personal information provided to the department may be considered public records subject to public disclosure by requesting parties, pursuant to the California Public Records Act, though certain confidential information may be redacted prior to disclosure to requesting parties.
The City of Los Angeles is not responsible for any damages that may arise from the use of, the inability to use, or misuse of the web site and/or materials contained on the web site, or that result from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation, or transmission, or any failure of performance.
City Of Los Angeles Emergency Renters Assistance Fund
This is a donation page (not application for assistance). LAHD is accepting donations to assist renters/landlords with rent. Your kind donation will help low-wage workers who are facing extreme economic hardship due to COVID-19. Donations to this fund will assist renters in the City of Los Angeles to be able to stay in their homes.
To assist residential renters who have been economically impacted by the Coronavirus, the Mayor and the City Council have adopted tenant protections on evictions and rent increases in the City of Los Angeles.
Stay Housed L.A. is a partnership between Los Angeles County, the City of Los Angeles and local community and legal service providers. The program provides information and resources to keep people of Los Angeles in their homes.