SERVICES FOR HOMEOWNERS WITH EXISTING LOANS

If you are selling or refinancing your home and you have an existing HCIDLA loan, we offer payoff services for borrowers as well as Subordinations. HCIDLA will review your loan(s) for special repayment provisions. You may be asked to provide additional documentation to fully process the request.  Please note, if the Deed of Trust or Promissory Note references "Shared Appreciation", then an Appraisal will be required.

PAYOFF REQUESTS

Simply send a payoff request to HCIDLA to begin the process. Escrow/Title companies, Mortgagers, Lenders and Real Estate Brokers may also submit a payoff request on behalf of the Borrower. Your request letter should include:

  1. Borrower name (as it appears on the loan documents)
  2. Property address (as it appears on the loan documents)
  3. Borrower signature
  4. Contact information that includes e-mail address and/or fax number
  5. HCIDLA Loan number (if available)
  6. Name and title of requestor
  7. Escrow Number (if available)

The normal delivery time for HCIDLA to calculate your payoff request is five (5) business days, Shared Appreciation loans may take longer.

RECONVEYANCE & LIEN RELEASE REQUESTS

In any case where an HCIDLA loan is paid in full (Interest, Sared Appreciation, & other applicable fees), HCIDLA will execute a Full Reconveyance or lien release and record the document with the LA County Registrar. If there is an open Escrow and HCIDLA has an open lien, the department can provide the original executed document to be recorded through Closing. HCIDLA will need to review the lien, please be sure to include these necessary documents:

  1. Your written request
  2. Borrower's signed authorization
  3. Recorded Lien
  4. Preliminary Title Report
  5. Shipping Label

The normal turnaround time for a Fully Executed Reconveyance is seven (7) business days, and may be longer in certain cases.

WHERE TO SUBMIT YOUR REQUESTS

Please submit your requests to:

E-MAIL:         hcidla.loanpayoffs@lacity.org (preferred method)

FAX:              (213) 808-8606 (only if necessary)

MAIL:            Los Angeles Housing + Community Investment Dept. (HCIDLA)

                     ATTN:  Loan Portfolio Unit

                     1200 W. 7th Street, 8th Floor

                     Los Angeles, CA 90017

HAND-DELIVERED: Payments and Documents may be delivered to the HCIDLA Public Counter – First Floor at the address above.

To speak with HCIDLA staff about your payoff request, please call (213) 808 - 8867.

SUBORDINATION REQUESTS

If you wish to apply for a Subordination please download an Application below and follow the instructions listed.

Subordination Application (PDF)

COVID-19 FINANCIAL HARDSHIP ASSISTANCE

For information on how to apply for assistance due to the COVID-19 Pandemic please download the link below.

COVID-19 Hardship Forbearance Policy